Creditek's Project Quality Control Program (PQC) is designed to continually assess, evaluate and identify improvement opportunities; implement them; make adjustments; retrain and counsel staff. Project assessments by members of the PQC department ensure that projects remain focused and on target fto produce quality results.

PQC Objectives

• Project planning and strategy
• Operations procedures and controls
• Performance goals and metrics
• Training
• Formal assessments
• Identifying improvement opportunities and corrective actions
• Follow-up to ensure implementation of recommendations

Training Course Overview

Managing Teams and Project Management

• Leadership, Communication, Instruction, and Feedback Skills*
• Performance Planning - Setting Expectations*
• Facilitating Improved Performance: How to Get the Most 
  Out of Your Staff
• Leading Successful Meetings*

• Understanding Customer's Needs*
• Dimensions of Quality Service
• Conflict Resolution*
• Formula for Customer Service Success

• Business Environment
• Documents & Reports
• Account Reconciliation
• Deduction Types and Resolution
• C-RM Overview
• Deduction Management Techniques
• Effective Business Writing*

Collection Management

• Collection Management Communication
• Professional Collection Skills*
• Fair Debt Collection Practices Act* and Laws
• Payments & Discounts*
• Advanced C-RM Training*
• Negotiation Skills*

Teamwork and Successful Teams

• Interactive and Communication Skills*
• Valuing Differences in People*

Process Management and PQC

• Forecasting and Establishing Goals
• Monthly Reporting
• Account Reviews
• C-RM Essential Management Tools and Reports
• Project Management Best Practices
• PQC Assessment Points and Best Practices
• Effective Business Writing

PC Skills

• Lotus Notes
• MS Word
• Excel
• PowerPoint
• FileMaker and Access

Call Michael Hinchman, Director Consulting
mhinchman@creditek.com or 800-216-4000, Ext. 459 

Learn about all our many other services by 
clicking on our drop down service menu on the left.