• Enable the company to migrate from a “private label” business to a “branded” business
• Provide a State-of-the-Art “system of record” to manage AR and Deductions
• Improve DSO
• Increase recoveries on Deductions
• Identify, quantify and fix process improvements

Scope

• Total A/R invoice to cash process for all customers
• Deployed C.Power as “ system of record” for all A/R transactions
• Total account resolution
  • Invoice Collection
  • Deduction Management
  • Cash Application
  • Reporting & Account Maintenance
• Imaging and Cold Data Capture of all “order-to-cash” customer documentation stored and archived within C.Power

Results

• Reduced 12 month average DSO by 2 days (9.8%)
• Established a “Top Quartile” Days Deductions Outstanding for this “new” branded business (75 days)
• Established a “Top Quartile” Deduction Recovery Rate
• Drastic improvement in management reporting and analytics, particularly in the area of sales dilution
• Significant improvement in professional customer contact and coverage