• Clean up significant AR backlog
• Provide access to state-of-the-art A/R & Deduction Management system
• Improve customer relationships
• Accelerate process improvements
• Leverage lower cost, high caliber labor markets in rural US

Scope

• Total A/R invoice to cash process for all customers
• Total account resolution
  • Invoice Collection
  • Resolution of Disputes & Deductions
  • Order Release/Hold Management
  • Cash Application

Results

• Reduced Days Deductions Outstanding from 462 days to 65 days
• Reduced A/R past 60 days from 8% to 2.3%
• Reduced Deductions as a % of A/R from 19.8% to 2.5%
• Increased recovery of Deductions by 225%, yielding $15.5M annually
• Significant improvement in customer contact and coverage
• Significant improvement in management reporting and analytics