• Improve cost of working capital through a lower DSO
• Gain control of profit leakage caused by late customer payments and chargebacks
• Faster identification and processing of chargebacks
• Increase recoveries on invalid chargebacks
• Upgrade A/R and deduction management technology platform
• Eliminate the cost of waste, rework and extra administration in areas within the company that are involved with chargeback resolution
• Improve customer relationships
• Identify, quantify and fix process improvements

Scope

• Total A/R order-to-cash process for all customers
• Deployed C.Power as � system of record� for all A/R transactions
• Total account resolution
  • Invoice Collection
  • Chargeback Resolution
  • Order Release/Hold management
  • Identify unidentified payments and offset
  • Account Maintenance
• Imaging and Cold Data Capture of all �order to cash� customer documentation stored and archived within C.Power

Results

• Reduced DSO by 14 days or 17%
• Reduced Days Deductions Outstanding by 60%, lowering the average balance by over $12M
• Reduced % past due from 26% to 11%
• Reduced Chargebacks as a % of A/R from 16% to 6%
• Significant improvement in professional customer contact and coverage
• Drastic improvement in management reporting and analytics